October 3, 2022

Etihad airways contact number | Etihad airways customer service plan

Etihad airways contact number | Etihad airways customer service plan. Etihad Airways is committed to providing our guests with exceptional service, delivered with warmth and respect.  Etihad airways operate a modern fleet of aircraft equipped with accessible lavatories and moveable armrests in a number of seats, and every Etihad Airways aircraft has an onboard wheelchair to assist guests with reduced mobility during a flight.

Etihad airways will disclose all guidelines and procedures for guests with reduced mobility and special needs on our US website available via www.etihad.com, or via the Etihad Airways Contact Centre, telephone number and at our airport offices. During on-aircraft tarmac delays, our flight crew will make every effort to accommodate the particular requirements of guests with disabilities or special needs.

Etihad airways contact number


Etihad airways contact number

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Meeting your essential needs during lengthy tarmac delays

Etihad Airways will make every reasonable effort to avoid extended on-aircraft tarmac delays, and in the event a delay occurs, we will make every reasonable effort to provide food and water, operable lavatories, and access to medical assistance during the delay.

Handling oversold flights at US airports

Etihad Airways is committed to handling all guests with fairness and consistency.

Unless otherwise specifically noted for guests traveling on confirmed First or Business Class tickets, all guests traveling on an Etihad-operated flight from a United States airport must complete their check-in transaction a minimum of 60 minutes prior to the scheduled time of departure and be at the boarding gate ready for boarding a minimum of 45 minutes prior to the scheduled time of departure.

Check-in and departure gate deadlines for airports outside the United States may vary, and guest should refer to airport-specific information available at https://www.etihad.com/en-us/before-you-fly/airport-information. No compensation shall be payable to a guest who does not comply with the Etihad Airways reservation and check-in requirements or who cannot be accepted for transportation under the terms and conditions detailed in the Conditions of Carriage.

On every occasion when a flight is in high demand and an overbooking situation occurs, Etihad Airways shall seek guests to voluntarily give up their confirmed seat.

For each guest who voluntarily elects to surrender their seat, the airport team shall make alternative arrangements on a case-by-case basis.  These arrangements may include, but are not limited to, rebooking onto another Etihad Airways flight or another airline’s flight to the same final destination, and providing hotel accommodations, meals, ground transport and travel credits or other rewards.

If an insufficient number of volunteers exist, and it becomes necessary for Etihad Airways to deny a guest boarding, the last guest(s) to present for check-in shall be denied boarding.  There are exceptions to this general operating practice of selecting the last guest(s) to present at check-in.  These include, but are not limited to, special category passengers, such as unaccompanied minors.  This situation will be managed by the Etihad airport team member on duty at the check-in area or departure gate as applicable.

If you are denied boarding, Etihad Airways shall make available to you from the ticket counter or boarding gate a copy of a notice providing a written explanation of denied boarding compensation.

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